We set out hereunder the business principles we seek to uphold at all times in dealing with our clients as well as significant matters crucial to the establishment of an understanding of the basic laws and practices as it relates to the business of insurance buying.

Our commitment to the following principles is discussed in detail with our clients thus cementing our relationships.

OUR COMMITMENT

• We endeavor to satisfy our clients’ insurance requirements and  place their interests before all other considerations
• We aim to conduct our business with utmost good faith and integrity
• We organise and control the internal affairs of our business in a responsible manner that ensures our staff are properly trained and supervised
• We aim to provide objectivity and independence whilst seeking your best interest in the conduct of business and in the choice of insurers.
• We provide a full team of professionals to manage our customers’ business
• We maintain open communication facilities at all times.  Our e-mail address is This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• We  regularly meet our clients to discuss your insurance and risk management needs, current developments, future activities and research findings.

PLACEMENT OF INSURANCE

Instructions
We will require your instructions to us in writing and in a timely manner (by letter, e-mail or facsimile) in order to avoid any misunderstandings about the cover that you have requested.  In urgent cases, we will accept verbal instructions, but request that they be confirmed in writing as soon as possible.

Proposal Forms
With certain classes of insurance we will have to ask you to complete a proposal form.  We will be happy to provide any advice and assistance you may require although we cannot complete the form on your behalf.

In completing a proposal or claims form, or other document relating to any insurance policy, the accuracy of all answers, statements and/or information is the insured’s sole responsibility.

Placing
When giving a quotation for a contract of insurance we take due care to ensure its
accuracy and that we can place it at the quoted price.

We inform you of the premium required by the insurers with whom a contract of insurance is to be placed and, when payment will be due.  We inform you as soon as possible of the names of the insurers with whom a contract of insurance is placed following receipt of your instructions.

If we propose to charge you any amount, which is in addition to the premium required by the insurer, we will disclose that amount before effecting the contract of insurance.  If the amount is not known we disclose the basis on which it will be calculated.

CONFIRMATION OF COVER

After we have arranged a contract of insurance, we will write to you with confirmation of the type and outline terms of the insurance policy that has been arranged and the identity of the insurers with whom the insurance has been placed.  This will normally be sent to you within 14 days of inception.

Where appropriate, we will obtain and then send to you a formal policy document as soon as possible after the inception of cover.  The policy sets out the various terms, conditions, warranties and exclusions relating to the cover, and should be read carefully and understood.

We recommend all confirmations of cover, policies and other documents be checked to ensure they are in accordance with your requirements.  If they are not, or if you are not clear on any aspect of the policy, we must be contacted immediately when the necessary corrections will be made or explanation given.

PAYMENT OF PREMIUM

You are responsible for the payment of premium on attachment of cover.  Locally,
Section 48(1)(c), of the Insurance Act, 1980 states that an insurer shall not grant unsecured credit to any person, except for temporary cover which in the case of general insurance does not exceed forty-five days and motor insurance thirty days.

In order that we can remit premiums to insurers we recommend that premium is paid to us in sufficient time to allow us to pass cleared  funds to Insurers.


CLAIMS

It is essential that claims, or circumstances which could give rise to a claim, be notified immediately.   Such notifications should include all material facts concerning the claim.  The policy wordings will describe in detail the procedures and conditions relative to making a claim and these ought to be adhered to when making your submissions.

We aim to acknowledge receipt of your claims within two days of receipt, and to keep you fully advised of developments.  Claim settlement will be dependent upon collection from insurers.  Part payments may be made during the collection process.

It is our policy to conduct claims negotiations and secure settlements from insurers during the policy period and renewal periods(s) for all policies placed through us.  This service is part of the normal terms and conditions of the contract of insurance.

MARKET SECURITY

We utilise local, UK and other overseas insurers to obtain the best terms and conditions available for you where appropriate.

However, the levels of regulations vary in each jurisdiction and if overseas insurers participate on insurance contracts then the future ability of the insured to issue legal proceedings and/or execute judgment may also vary.

In selecting security a wide variety of factors, including reinsurance arrangements and financial statements of the insurer in question, are taken into account.  However, we cannot guarantee the future ability of any insurer to meet policyholder obligations and therefore the final decision on the suitability of any insurer rests with you.  If you have any concerns about the security offered please contact us immediately to discuss the matter.

CONFIDENTIALITY

Any information we acquire from you will not be used or disclosed except in the normal course of negotiating, maintaining, or renewing a contract of insurance, or in the handling of claims, unless you give your consent, or the information is required by a court of competent jurisdiction, or is already in the public domain, or has been received from a third party who is not in breach of a confidentiality agreement in releasing the information to us.

DUTY OF DISCLOSURE AND UTMOST GOOD FAITH

The law deems insurance to be a special class of contract, which imposes onerous duties upon prospective insureds and their agents.  Agents are obliged to act with utmost good faith towards insured at all times.

In addition, they are obliged to disclose to insurers, before the contract is concluded, every “material” circumstance that is known to them.  The obligation of disclosure is not limited to material circumstances of which they are aware; it extends to those circumstances of which they ought to be aware of in the ordinary course of their business.

The law presently says that every circumstance is material that “would influence the judgment of a prudent insurer in fixing the premium, or determining whether he will accept the risk.”

If there is any doubt whether a circumstance is material or not, this ought to be disclosed to your broker who will advise you appropriately.

If there is any breach of the duty to act with utmost good faith or failure to disclose any material circumstance to insurers, the insurers will be entitled to avoid the policy of insurance from inception.  In effect this means they would be entitled to act as if the policy had never existed and to seek recovery of all claims already paid under that policy, although they would be obliged to repay the premium.

The duties of utmost good faith and full disclosure arise again on the renewal, extension, or amendment of any policy.  They also apply to the claims process and to any situation during the period of the policy in which the insured is required, under the terms of the policy or otherwise, to provide information to insurers.

• If the policy states that the proposal form is the basis of the contract of the policy itself
• If the policy itself states that the Insured is required to warrant certain information;
• If the proposal form states that the Insured is required to warrant certain information;

the insurers have the right to avoid the policy from inception, if the information warranted is not true irrespective of its materiality.

We recommend that you take care to ensure that all information provided to us is true, and all warranties placed on policies are discussed fully and understood, as they must be complied with literally.