On the discovery of a loss, immediately inform CIC.

The following documentation is to be provided for each claim submitted.

• Statement of Claim
• Packing List
• Bill of Lading
• Shipper’s Invoice
• Original Certificate of Insurance
• Rejected Carrier’s Claim
• Non-delivery or “White Slips” issued by the Customs or Surveyor’s report

In the case of Short-Landed Cargo:

• Each claim must be supported by evidence to this effect. This may take the form of the Port’s “White Slip” or ship’s out-turn report.

In the case of Non-Delivered Cargo:

• This is in fact cargo out-turned from a vessel but not delivered on application due to some reason. In such cases a “White Slip” is issued by the Port Authority. Reasonable follow-up attempts should be made to have the authorities state their position in the matter.

In the case of Cargo Delivered in Bad Condition:

• Where cargo is delivered in apparent bad order it should not be accepted without obtaining a noted receipt as to its condition at the time of delivery at the port. Attention must be given to this detail as damage to the goods may occur during in-land transit due to some negligent act of the trucker. Some document noting condition of cargo on receipt at the warehouse should also exist.

In the case of Surveys - Damaged Cargo

• Request for surveys should be made promptly. This expense is reimbursed by the insurer.
• Goods delivered to warehouse in apparent good order should still be examined upon receipt to determine condition.

Please note that normal policy coverage terminates on delivery at the final warehouse or 60 days after
discharge at the final seaport.

In the case of Sunken Cargo:

• In addition to the general documentation (see above) the Captain’s Report/Master’s Protest and a statement from the Coast Guard is also required.

In the case of Declaration of General Average Sacrifice:

• This situation arises where the ship’s master incurs expenses or must jettison cargo in order to save the entire venture. In such a case, he can make a declaration of general average and will not release any cargo until he receives a written guarantee that all participants will share in the expenses involved. This guarantee is provided by the insurer once the following documents are provided:
  
  • Evidence that general average has been declared
  • A completed average guarantee form
  • Bill of lading

In the case of Air Shipments

• A claim on the carriers must be made within a reasonable time after taking delivery of cargo. In some cases this may be a short as seven (7) days. The airway bill will stipulate time periods allowed. Normal policy coverage terminates on delivery at the final warehouse or 30 days after discharge at the final airport.

General Remarks:

• No rejection of a valid claim upon the shipowners (through their local agents) should be accepted.
• All claims on shipowners must be properly stated.
• Claims on shipowners, port authorities and insurers must be presented within times stipulated.